Delivery & Returns

Payment methods

We accept all major credit cards, VISA and MasterCard debit cards and American Express. Card payments are processed securely by Stripe. We also accept payment by PayPal Express.

 

Placing your order

When you have chosen the items you wish to buy and added them to your cart, you need to follow these steps to complete your order:

  • Enter your contact details
  • Enter your shipping address
  • Choose a shipping method
  • Enter your billing address
  • Enter your payment details
  • Review your order

Order Complete - we will send an email to confirm your order details and that payment has been collected.

 

Shipping Charges

UK Order: £5 will be added at the point of check-out for postage. 

OVERSEAS ORDERS: Shipping cost depends upon weight of parcel and destination. You will be informed of charges on shipping when you go to checkout but before you enter card details.

 UK and Overseas Orders despatched by courier service at our discretion. Parcel tracking numbers will be emailed to allow you to track your parcel's progress
Orders under 1kg are despatched by Royal Mail 1st Class - these are not trackable, but we will email you to let you know it is on the way.

Delivery

Orders are normally despatched within three to five working days. You will receive an email notifying you your order has been dispatched and parcel tracking numbers will be emailed to allow you to track your parcel's progress.

 

Refunds

If for whatever reason you are not happy with your purchase you can return it us for a refund. Please note -  it must be unused and in as new condition. Send it to SWIM FERAL, Union House, Hall Street, Todmorden, West Yorkshire, OL147AD United Kingdom. If there is no fault with the item we will deduct a small amount from the refund to cover our original postage costs. For faulty items a full refund or replacement bag will be sent.

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