Delivery & Returns

Payment methods

We accept all major credit cards, VISA and MasterCard debit cards and American Express. Card payments are processed securely by Stripe. 

 

Placing your order

When you have chosen the items you wish to buy and added them to your cart, you need to follow these steps to complete your order:

  • Enter your contact details
  • Enter your shipping address
  • Choose a shipping method
  • Enter your billing address
  • Enter your payment details
  • Review your order

Order Complete - we will send an email to confirm your order details and that payment has been collected.

 

Shipping Charges

UK ORDERS: Shipping charges will be added at the point of check-out for postage based on the items in your cart.


OVERSEAS ORDERS: Shipping cost depends upon weight of parcel and destination. You will be informed of charges on shipping when you go to checkout but before you enter card details.

Please be aware that customs duties may be charged by your government and will have to be paid before your delivery can be completed. The carrier will advise you if this is the case.

 

Delivery

Orders are normally despatched within five working days. 

Courier services used are at our discretion – usually Royal Mail or DPD Local.

You will be notified by email when your order has been despatched (and DPD Local will send several further update emails)

Important:

 - Please ensure you know which email address you used to place your order and please check your spam/junk folders for delivery notification emails.
 - Please check to ensure you have given a full correct shipping address and postcode.

Orders under £50 are despatched via standard delivery services.

Orders over £50 are despatched via ‘signed for’ delivery services. You will receive a tracking number in your notification email

We are not able to deliver via ‘signed for’ deliveries to PO Box addresses.

‘Signed for’ delivery services require a signature on receipt (exceptions to this may occur where the courier has specific covid safety policies in place and may sign on behalf of the customer).


If the courier is unsuccessful in delivering directly to you they may deposit your parcel at a nearby ‘pick-up’ shop for you to collect from, at their discretion. Once this has been done they will be unable to make any further delivery attempts.


If you have given any specific instructions to leave the parcel in another place (e.g. leave in the porch/garage/with a neighbour etc), neither Swim Feral nor the courier will be able to take any responsibility for non-receipt of your order.

DPD Local recommend downloading their app to enable you to track your delivery and set your preferences. Please check you have the correct settings in place.

Non-Delivery

If your order ends up being returned to us for reasons that are your responsibility (for example an incorrect or incomplete shipping address on your order, you not being available to receive your order from the courier or failing to arrange collection from the couriers depot or pick-up shop etc.) there will be additional courier charges to be paid, plus the re-delivery cost, before we can re-post your order back to you. We will calculate these costs at the time of the return and inform you. If instead you choose to cancel your order at this point we will refund you the price of the product minus any courier charges for the return of the non-delivered order.

Returns and refunds

We will accept returns where the customer has contacted us directly to request a return within two weeks/14 days of receipt and on condition that the item has not been used at all, is in a brand new re-saleable condition and complete with tag.

Please take care that your swimming kit is clean if you try it out in the bag – we cannot make a full refund on muddy or sandy bags.


Please fold and package the item in a similar way and size to the way it was sent to you (we can give instructions to help with this if needed)



Enclose your name, address and order number (the packing slip has all this info on).



We recommend sending it back to us using Royal Mail 'second class signed for’ postage.
 This should cost you between £4 and £6



Our address is Swim Feral, Union House, Hall Street, Todmorden, West Yorkshire, OL14 7AD



On receipt of the item we will check it, and if it is in an unused brand new re-saleable condition we will refund the buyer the cost of the product via the original method of payment used for the order.


We are unable to refund anyone who did not order directly from Swim Feral themselves.

 

Exchanges

If you want to exchange your item please follow the returns and refunds process above, then simply place a new order for the item you wish to purchase instead.


Faulty items

Please contact us in the first instance if there is any problem with your order.

We will repair or replace items that are faulty due to workmanship or the manufacturing process.



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